Privacy Policy

This Privacy Policy describes how Autumn Katzenmoyer and RVRentsNow ("Host," "we," "our," or "us") collects, uses, stores, and protects personal information from guests and users ("Guest," "you," or "your") in connection with short-term rental stays at Bear-ly Roughing It ("Property").

1. Information We Collect

We may collect the following personal information:

• Full name
• Email address
• Phone number
• Home address
• Government-issued ID (for verification)
• Payment information (processed by third parties)
• Booking details and stay history
• Communications with us
• Device/IP data when accessing our Wi-Fi
• Exterior security camera footage
• Noise level data from monitoring devices (does not record conversations)

2. How We Collect Information

We collect information through:

• Booking platforms such as Airbnb and Vrbo
• Direct booking website (if applicable)
• Rental agreements and ID verification
• Communications via email, SMS, or platform messaging
• Security and monitoring devices located at the Property

3. How We Use Your Information

We use your information to:

• Verify identity
• Confirm and manage bookings
• Communicate before, during, and after stays
• Enforce house rules and rental terms
• Process payments and damage claims
• Comply with local laws and regulations
• Improve guest experience and property safety

4. Security Cameras & Noise Monitoring Disclosure

The Property may use:

• Exterior security cameras for safety and occupancy verification
• Noise monitoring devices that measure decibel levels only and do not record audio

These devices are used solely for safety, rule enforcement, and property protection.

5. Payment Processing

We do not store your credit card information. Payments are securely processed by third-party providers associated with booking platforms or direct booking processors.

6. Data Sharing

We may share your information with:

• Booking platforms (Airbnb, Vrbo)
• Payment processors
• Cleaning and maintenance staff (limited to what is necessary)
• Law enforcement when legally required
• Insurance providers for damage claims

We do not sell or rent your personal information.

7. Data Retention

We retain guest information for as long as necessary to:

• Comply with legal, tax, and insurance requirements
• Resolve disputes and enforce agreements
• Maintain internal records

8. Your Privacy Rights (Including California Residents)

You may request to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Know how your data is used

To make a request, contact: info@rvrentsnow.com

9. Wi-Fi Usage

Use of the Property Wi-Fi network may log device and IP information for network security purposes.

10. Children's Privacy

This Property is not intended for use by individuals under 18 without adult supervision. We do not knowingly collect data from minors.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available upon request.

12. Contact Information

For questions regarding this Privacy Policy, contact:

Autumn Katzenmoyer
info@rvrentsnow.com